Shipping Policy – Brillance Cachée

Last updated: October 2025

This Shipping Policy defines the terms and conditions for the shipment, delivery, and receipt of orders placed on the website https://brillancecachee5.wixsite.com/brillance-cachee, operated by Brillance Cachée, a sole proprietorship registered under SIREN 990 097 719, with its head office located at:
7 Route de Bruyères, 88470 La Salle, France
📧 brillancecachee@gmail.com – 📞 +33 6 31 01 06 68

1. Delivery Area

Products offered on the Brillance Cachée website are available for delivery to the following locations:

• Metropolitan France;

• European Union countries;

• International destinations, depending on the eligibility of the destination according to our partner carriers (Colissimo International, Mondial Relay Europe).

2. Delivery Methods and Timeframes

Shipments are carried out by the following carriers:

• Colissimo (La Poste) – home delivery with or without signature;

• Mondial Relay – delivery to a pickup point.

Estimated delivery times vary depending on the type of product ordered:

• Products in stock: shipped within 3 business days after receipt of payment.

• Personalized or made-to-order products: production times depend on the size and complexity of the item. An estimated production time is provided when ordering.

Delivery times applied by carriers are approximately:

• 2 to 5 business days for France;

• 7 to 15 business days for international destinations.

3. Shipping Fees

Shipping fees are automatically calculated at checkout based on the total weight and destination of the package.

• Free delivery for all orders equal to or above €50 (tax included).

• For orders below this amount, fees vary according to the current rates of the selected carrier.

4. Order Tracking

Once the order has been shipped, a tracking number will be sent to the customer via email.
This number allows the customer to follow the progress of their delivery directly on the carrier’s website.

5. Receiving the Package

Upon receipt, the customer must check the condition of the package and its contents.
In the event of an issue (damaged package, broken or missing product, or incorrect order), the customer must notify Brillance Cachée within 48 hours of receipt, providing photographic evidence of the issue.

6. Delays or Loss

Brillance Cachée cannot be held responsible for delays caused by carriers or cases of force majeure (such as strikes, weather conditions, or customs delays).
In the event of a lost package, an investigation will be opened with the carrier before any refund or reshipment is processed.

7. Delivery Address

The customer is solely responsible for ensuring that all delivery information provided is accurate and complete.
In the event of an incorrect or incomplete address, reshipping costs will be borne by the customer.

8. Returns Related to Delivery

If a package is returned to Brillance Cachée due to an incomplete address, non-collection, or refusal of delivery, reshipping costs will be charged to the customer, except in cases where the error originates from Brillance Cachée.

9. Customer Service

For any questions regarding shipping, delivery times, or order tracking, customers may contact:
📧 brillancecachee@gmail.com
📞 +33 6 31 01 06 68